At ElectroCitySale, we are committed to providing professional-grade technology products with reliable shipping and a straightforward returns process for our business and professional customers worldwide.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (Monday-Friday, excluding holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

Standard Shipping: $12.95 via DHL or FedEx

  • Delivery within 10-15 business days after shipment
  • Recommended for time-sensitive orders

Free Shipping: Available on orders over $50 via EMS

  • Delivery within 15-25 business days after shipment
  • Includes basic tracking

Note: Delivery times are estimates and may vary based on destination and customs processing. We do not ship to certain remote areas in Asia and other excluded regions.

International Shipping

We ship globally (excluding certain Asian and remote regions). Customers are responsible for any customs duties, taxes, or import fees that may apply.

Returns & Exchanges

We stand behind our professional audio, communication, and security equipment with a fair return policy designed for business customers.

Eligibility Requirements

To qualify for a return or exchange:

  • Item must be unused, uninstalled, and in original packaging with all accessories
  • Return must be initiated within 15 days of receiving your order
  • You must provide proof of purchase (order number or invoice)

Non-Returnable Items

For safety and hygiene reasons, these products cannot be returned unless defective:

  • Opened headsets & headphones (due to hygiene concerns)
  • Installed surveillance equipment (must be reported as defective within 15 days)
  • ADA communication devices with activated software licenses

Return & Exchange Process

Step 1: Initiate Your Request

Email our commercial support team at [email protected] with:

  • Your order number
  • Product name and quantity
  • Reason for return/exchange
  • Whether you prefer a refund or exchange

Step 2: Receive Authorization

Within 1-2 business days, you’ll receive:

  • A Return Merchandise Authorization (RMA) number
  • Detailed return instructions
  • Prepaid return shipping label (for defective items only)

Step 3: Package & Ship

Securely package the item(s) with all original packaging and accessories. Include a copy of your invoice and ship to:

ElectroCitySale Returns
RMA # [Your assigned number]
8125 Glynnwood Dr
Montgomery, AL 36117 USA

Step 4: Processing

After we receive your return, we will inspect the item(s) and process your request within 3-5 business days. You’ll receive email confirmation when complete.

Refund Information

Refund Timeline:

  • Credit cards: 3-5 business days after processing (appears on your statement within 1-2 billing cycles)
  • PayPal: 3-5 business days after processing

Exchange Timeline:

  • Replacement items ship within 1-2 business days after we receive your return

Return Shipping Costs

  • Customer is responsible for return shipping costs unless the item is defective or we shipped the wrong product
  • We recommend using a trackable shipping service and purchasing shipping insurance for high-value items
  • Original shipping fees are non-refundable

Commercial & Bulk Order Considerations

For business clients with bulk orders (5+ units of the same item):

  • Partial returns accepted (minimum 50% of order quantity must be returned)
  • Special arrangements available for defective batches – contact our commercial support team directly
  • Tax-exempt organizations must provide updated documentation for exchanges

Contact Us

For questions about our shipping or returns policy, please contact our professional support team:

Thank you for choosing ElectroCitySale for your professional technology needs.