Welcome to ElectroCitySale’s FAQ section. As a trusted provider of professional communication and security equipment, we’re committed to serving businesses and technology professionals with premium products and reliable delivery solutions.
About Our Products
What types of professional equipment does ElectroCitySale specialize in?
We specialize in high-quality professional technology equipment including:
- Two-way radios and accessories (Motorola, Midland)
- Surveillance and security systems (Samsung)
- Headsets and headphones for professional use
- ADA-compliant communication devices
- Commercial telephones and video equipment
- Professional televisions and accessories
Are your products suitable for commercial installations?
Absolutely. We specifically select products that meet professional standards for:
- Hospitality industry (hotels, resorts)
- Security companies and infrastructure
- Office complexes and corporate environments
- ADA-compliant facilities
- Industrial communication needs
Do you offer ADA-compliant communication solutions?
Yes, we provide a range of ADA-compliant devices in our ADA Communications category, specifically designed to meet accessibility requirements for professional environments.
Ordering & Payment
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Yes, we use industry-standard encryption to protect all payment transactions. We never store your complete payment details on our servers.
Can I get a tax-exempt purchase for my business?
Yes, please contact our customer service at [email protected] with your tax-exempt documentation before placing your order.
Shipping & Delivery
What shipping options do you offer?
We provide two shipping methods tailored for business needs:
- Standard Shipping (Recommended for urgent needs)
- Carriers: DHL or FedEx
- Delivery Time: 10-15 business days after processing (1-2 business days)
- Cost: $12.95 flat rate
- Free Economy Shipping (Ideal for budget-conscious bulk orders)
- Carrier: EMS
- Delivery Time: 15-25 business days after processing
- Cost: FREE for orders over $50
Do you ship internationally?
We ship worldwide to commercial clients and individual professionals from our Montgomery, Alabama headquarters. However, certain Asian countries and remote regions may have delivery restrictions. Please contact our customer service to verify delivery capabilities for your specific location.
How can I track my order?
Both our shipping methods include full tracking capabilities. You’ll receive tracking information via email once your order ships. For urgent commercial orders, we recommend our Standard Shipping with optional signature confirmation.
Pro Tip for Business Customers: Combine multiple department orders (security, communications, hospitality) to qualify for free shipping while maintaining centralized procurement control.
Returns & Warranty
What is your return policy?
We stand behind every Motorola, Midland, and Samsung product we sell. If any item doesn’t meet your professional standards:
- You have 15 days from receipt to initiate a return
- Items must be in original condition with all packaging
- Our specialized commercial electronics team will work with you to ensure minimal disruption to your operations
How do I initiate a return?
Please contact our customer service at [email protected] with your order number and reason for return. We’ll provide return instructions and assist with any replacement needs to keep your business operations running smoothly.
Are your products covered by manufacturer warranties?
Yes, all our professional-grade products come with the manufacturer’s warranty. Specific warranty terms vary by product and manufacturer (Motorola, Midland, Samsung, etc.). Please refer to the product documentation or contact us for warranty details on specific items.
Business & Bulk Orders
Do you offer special pricing for bulk orders?
Yes, we provide competitive pricing for commercial bulk orders. Please contact our business sales team at [email protected] with your requirements to receive a customized quote.
Can you arrange customized shipping solutions for my hotel chain/security company?
Absolutely. Our US-based logistics specialists can arrange customized shipping solutions to fit your commercial needs. Email us at [email protected] with your specific delivery requirements.
Do you offer installation services for professional systems?
While we specialize in equipment sales, we can recommend certified installers in your area for surveillance systems, ADA communication setups, and other professional installations. Contact us for assistance.
Have additional questions? Our professional support team is ready to assist you at [email protected]. At ElectroCitySale, we don’t just deliver products – we deliver professional solutions that keep your business connected, secure, and operating at peak performance.